CK99 Privacy Policy — Your Data, Handled With Care

1. Introduction

CK99 takes the privacy of its players seriously. This Privacy Policy ("Policy") describes how CK99 ("we", "us", "the Platform") collects, stores, uses and protects personal information provided by players in Pakistan when they register, deposit, play or interact with the platform in any way.

This Policy should be read alongside the CK99 Terms and Conditions. Together, these documents form the full agreement governing your relationship with the platform. Where a specific matter relating to data handling is addressed in the Terms, this Policy should be treated as the primary reference.

This Policy applies to all data collected through the CK99 website and any mobile-optimised version of the platform. It does not apply to third-party websites or services that may be linked to or referenced from CK99 — those third parties have their own privacy practices for which CK99 accepts no responsibility.

2. Personal Data We Collect

CK99 collects personal data from players at different stages of their interaction with the platform. The categories of data collected include:

2.1 Registration Data

When you create a CK99 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 18 or older)
• Mobile phone number
• Email address
• Residential city or region within Pakistan
• Username and password (password is stored in hashed, non-reversible form)

2.2 Identity Verification Data

Before processing your first withdrawal, CK99 requires identity verification. This involves collecting:

• A copy of your CNIC (Computerised National Identity Card) or other government-issued identification
• A selfie or live photo for liveness verification in some cases
• Proof of the payment method associated with your account (e.g., a screenshot of your JazzCash or Easypaisa account showing your registered mobile number)

2.3 Transaction Data

Every deposit and withdrawal made through your CK99 account is recorded. Transaction data includes the amount in PKR, the payment method used, timestamps, and the transaction reference number. This data is retained as part of your account history and is used for verification, dispute resolution and fraud prevention.

2.4 Gaming Activity Data

CK99 records your gameplay activity on the platform, including which games you played, session durations, wager amounts and outcomes. This data is used to maintain your account balance, calculate VIP tier progression, and identify unusual activity patterns that may indicate fraud or problem gambling.

2.5 Technical and Device Data

When you access CK99, our servers automatically collect certain technical information, including your IP address, browser type and version, device type (mobile or desktop), operating system, and session timestamps. This data is used for security purposes, fraud detection and to optimise the platform's performance for common Pakistani device configurations.

3. Why We Collect Your Data

CK99 collects personal data only for specific, legitimate purposes. The table below summarises what data is collected and why:

4. Payment Data and PKR Transactions

All financial transactions on CK99 are denominated in Pakistani Rupees (PKR). CK99 supports JazzCash, Easypaisa, Raast, IBFT bank transfers and debit/credit card payments. When you make a deposit or request a withdrawal, the transaction is routed through a secure payment gateway.

CK99 records the transaction amount, method, timestamp and reference number for every financial interaction with your account. This record is maintained for account management, bonus eligibility checks and dispute resolution. CK99 does not store full card numbers or mobile wallet PINs. Sensitive payment credentials are handled exclusively by the respective payment processor.

If a transaction is disputed — for example, if you believe a deposit was not credited to your account — CK99 will use your transaction records to investigate and resolve the matter. This is one of the key reasons financial transaction data is retained beyond the active life of your account.

5. Cookies and Tracking Technologies

CK99 uses cookies and similar lightweight tracking technologies to maintain session continuity, remember your login state and optimise the platform experience. The types of cookies used are:

• Session cookies: Temporary cookies that keep you logged in during an active session. These are deleted when you close your browser.
• Preference cookies: Store lightweight settings such as your preferred display language or notification preferences.
• Analytics cookies: Help CK99 understand how players navigate the platform, which game categories are most used and where technical errors occur. Analytics data is aggregated and does not identify individual players.
• Security cookies: Used to detect unusual login behaviour, such as access from an unrecognised device or location, and to flag potentially compromised sessions for review.

CK99 does not use advertising tracking cookies or share browsing data with advertising networks. You can manage cookie preferences through your browser settings. Note that disabling session cookies will prevent you from staying logged in to your CK99 account.

6. Sharing Your Personal Data

CK99 does not sell or rent your personal data. Your information may be shared with third parties only in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, your relevant payment details are shared with the payment gateway (e.g., JazzCash, Easypaisa, your bank) to complete the transaction. These processors handle your data under their own privacy and security policies.
• Identity verification providers: CK99 may use a third-party verification service to validate CNIC documents or perform liveness checks. These providers are contractually required to handle your data securely and not retain it beyond the verification process.
• Fraud prevention services: Aggregated or anonymised data may be shared with fraud detection partners to identify patterns associated with account abuse, bonus exploitation or money laundering. Individual player data is not shared beyond what is necessary for the specific investigation.
• Legal obligations: CK99 may disclose personal data if required to do so by applicable law or in response to a legitimate formal request from a law enforcement authority. CK99 will only comply with requests that meet the legal standard required and will not share data beyond what is specifically requested.

7. How Long We Keep Your Data

CK99 retains personal data for as long as your account is active and for a defined period thereafter. The specific retention periods are:

• Account and registration data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, to support dispute resolution and legal compliance.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping practice.
• Identity verification documents: Retained for the period required to fulfil our verification obligations and resolve any related disputes. Verification documents are not retained indefinitely once verification is complete and no dispute is pending.
• Gaming activity logs: Retained for the lifetime of your account. Anonymised aggregate data may be retained beyond account closure for platform improvement purposes.
• Technical and device logs: Typically retained for 90 days and then deleted, unless a security investigation requires their preservation.

When personal data is no longer required, CK99 deletes it securely or anonymises it so that it can no longer be linked back to you.

8. How We Protect Your Data

CK99 applies multiple layers of technical and organisational security to protect your personal data:

• Encryption in transit: All data transmitted between your device and CK99 servers is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser's address bar as confirmation.
• Encryption at rest: Personal data stored on CK99 servers is encrypted. Passwords are stored as one-way hashes and can never be retrieved in plain text — not even by CK99 staff.
• Access controls: Access to player data within CK99 is restricted to staff who need it to carry out their role. All staff with data access are bound by confidentiality obligations.
• Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) on their accounts for an additional layer of login security.
• Anomaly detection: CK99 monitors accounts for unusual activity patterns — including logins from new devices, unusual deposit or withdrawal patterns — and flags them for review.

While CK99 applies robust security measures, no online platform can guarantee absolute security. Players are reminded to keep their login credentials private and to contact CK99 support immediately if they suspect unauthorised access to their account.

9. Your Data Rights

As a CK99 player, you have the following rights regarding your personal data. You can exercise these rights by contacting CK99 support at any time.

10. Minors and Under-18 Protection

CK99 is strictly an adults-only platform. The minimum age to register and use the platform is 18 years. CK99 does not knowingly collect personal data from anyone under 18. If we discover that an account has been registered by someone under 18, that account will be closed immediately, any deposits will be refunded to the original payment method, and all associated data will be deleted in line with our data retention policy.

Parents and guardians who believe a minor may have registered on CK99 should contact support immediately with relevant details so the matter can be investigated and resolved promptly.

11. Updates to This Privacy Policy

CK99 may update this Privacy Policy from time to time to reflect changes in the platform's data practices, applicable laws or operational requirements. When material changes are made — for example, changes to what data is collected or how it is shared — CK99 will make reasonable efforts to inform registered players through on-platform notifications or email.

The date at the top of this page indicates when the Policy was last revised. Continued use of the CK99 platform after a Policy update constitutes acceptance of the revised terms. If you do not agree with any change, you should stop using the platform and request account closure.

12. Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact CK99 support through the platform. Full contact details and support hours are available on the FAQ page. We aim to respond to all data-related queries within 5 business days.